Recognising Individual Contributions to the Meetings and Events Industry
The Destination Partners of IAPCO wish to recognise an individual who has gone above and beyond their position and has shown an aptitude for advancement in the meetings industry. Someone who has shown exceptional dedication and commitment to their work and made significant contributions to the events sector, whether through innovation, excellent service, sustainability efforts, or any other exceptional achievements.
The winner will receive the prestigious Hero Award as well as an education bursary which includes travel and accommodation to attend either the 2024 Annual Meeting in Ljubljana or an EDGE seminar.
We recommend setting up an office poll and asking your team members to vote for their colleague who has gone the extra mile in 2023 and deserves recognition for their hard work.
Do you know someone who embodies the qualities mentioned above? It’s an incredible opportunity to recognize and appreciate those outstanding individuals in your team. Shine a spotlight on these remarkable individuals by nominating them for the IAPCO Hero Award!
To nominate, simply visit this link or complete the online nomination form on the right.
As the Department Head for the Project Management and Operations Team, Yoke manages the staff for both departments of ICS’s Singapore office, overseeing the implementation and execution of departmental procedures and processes, and is responsible for training and onboarding new team members.
Nominated by her own team, Yoke has proven to be an exceptional leader by creating a positive and supportive work environment and establishing a level of trust that enables staff to come to her for advice and support. Her strong but humble presence has provided stability to the team and created a collaborative environment which was missing from previous leadership.
On winning the IAPCO Hero Award, Yoke said:
“Winning this award is both a surprise and a great honour. It is a surprise as I feel there is still much to learn in my journey as a leader. I am also honoured to be recognized for my effort and humbled by the validation from peers and colleagues that I am doing something right.
“I would like to thank the leadership team for the opportunity to grow and learn in my role. To my fellow peers and fellow Heads of Departments who started this journey with me and worked as hard if not harder, all of them are Heroes in their own right.
“To my ‘immediate family’ at ICS, my talented Project Managers and Operation Ninjas, I truly appreciate each and every one of you.”
Yoke has worked as a DMC, adjunct lecturer for Hospitality Studies and a freelance tour guide for the most part of her 25-year career and was one of two employees who joined ICS Singapore in 2019. Yoke was promoted to the Head of the Department in Jan 2022.
“I am a quintessential Singaporean, who loves her city’s diversity and cultures. As a licensed tour guide, I enjoy showing the nooks and crannies of Singapore and volunteer at the National Gallery of Singapore as a museum docent when scheduling permits.”
Yoke is thankful to the ICS’s leadership for providing the relevant training and guidance on the skills to perform her role as the Department Head. Speaking about how she has put her training to use which has been instrumental in the contributions she has made at ICS, Yoke said:
“One of my most vivid memories during the training was to think about how we want to show up in our leadership role and to create our own work guiding statement. Mine was ‘To stay professional, fair, and compassionate. To create a safe space where everyone respects, trusts and listens to one another’. In my daily course of work, I try to live by this mantra.”
As the IAPCO Hero Award winner Yoke received the prestigious Hero Award trophy as well as an education bursary which includes travel and accommodation to attend either the 2024 Annual Meeting in Ljubljana, Slovenia or the EDGE seminar in Antwerp, Belgium.
Photos from the Hero Award presentation ceremony at IAPCO AM&GA 2023 in Jerusalem:
Yoke Cheong of ICS joined online live on the big screen as ICS Chairman and Partner Mathias Posch received the award on her behalf from IAPCO President Ori Lahav
Hero Award Winner 2022, Yoke Cheong speaking with Mathias Posch who received the award on her behalf
Yoke Cheong Hero Award Winner 2022 with Mathias Posch receiving the award on her behalf
2021 – Hannah Jarvis, MCI, UK
Hannah is an exceptional event professional – her passion and commitment to the industry and her dedication to her team and clients make her deserving of recognition. From leading the digital transformation of her clients’ events to championing sustainability initiatives across our 60 global offices, Hannah is an inspiring event talent making a significant impact through meaningful change.
Her role as Association Producer and a recent graduate with a 2:1 BA Hons in Event Management; she has gone from strength to strength to make her mark within the MCI team. Hannah’s focused on learning and mastering different virtual event platforms and leading on the implementation of these platforms for her healthcare clients’ educational programmes. Hannah’s also dedicated time to learn sign language and digital marketing to expand her skills – these are just two further examples of how driven and ambitious she is in wanting to keep on achieving.
Hannah is a sustainability champion, heading up the UKCSR team for the past two years, as well as the wider global agency. Hannah looks at the whole spectrum of sustainability, embracing intersectional environmentalism. Focussing not just on the environmental elements, but also emphasising the importance of people through diversity, inclusion, and wellbeing. People and planet are very much interlinked, and we need to be mindful of both. Hannah has been specifically chosen by global leadership to be part of the key task force looking at sustainable solutions and initiatives for our clients and talents.
Hannah’s role in the team is to research and develop a framework for inclusiveness and diversity in events. She is making recommendations on a range of event touchpoints, from marketing and pre-event to catering and virtual experiences; all the while having empathy at the centre of her work.
She has hosted multiple workshops and webinars in the development of this global framework. Hannah is championing a holistic approach when looking for solutions of how our industry can make a positive change. Hannah wants to encourage more conversation and awareness around inclusivity in events and how we can remove barriers to inclusiveness. What do we need to consider in relation to individual needs and how can experiences be designed, whether live or virtual, to not only be more sustainable but also empower wider diverse audiences to participate?
For Hannah, it’s about not being afraid to question existing industry processes, asking for alternatives and being a catalyst for change. Events and tourism bring so much value to communities and deliver important revenue for regions, but Hannah sees an opportunity for the event industry to reflect and reset. She wants to use her platforms to generate discussion and awareness and provide a call to action for our industry to lead the way, and more importantly to make the difference now.
2020 – Kyriaki Diga, AFEA Travel and Congress Services, Greece
2019 – Giulia Sarri, AIM Group International, Italy
2018 – Not Awarded
2017 – Not Awarded
2016 – ESTENSIS GmBH
2015 – Société d’Exploitation de l’ACROPOLIS de NICE
2014 – Congress Centre Alfândega – Porto
2013 – MAGIX Congress Logistics, Santiago
2012 – Barcelona Convention Bureau
2011 – Not Awarded
2010 – Internationales Congress Centrum ICC Berlin