Declan Kelly
Head of Development, Community Broadcasting Association of Australia (CBAA)
Declan Kelly, Head of Development, Community Broadcasting Association of Australia (CBAA) on IAPCO-accredited PCOs managing complex situations with experience and ease
For the past 10 years, ICMS has been the trusted conference organiser for CBAA, “consistently delivering high-quality conferences that align with the diverse needs of our members,” says Declan.
What sets IAPCO-accredited PCOs like ICMS apart? According to Declan, it’s their unwavering professionalism, commitment to best practices, and innovative approach to event management. He notes, “ICMS has brought a level of professionalism, best practices, and innovation to the CBAA’s annual conference, helping to elevate the event’s profile and impact year on year. They have taken their time to understand our diverse membership’s needs, including those with disabilities.”
One of the defining moments of ICMS’s service was their handling of a critical situation during a recent conference when venue staff communication channels broke down; the IAPCO-accredited PCO’s swift and effective intervention ensured the event continued smoothly. Declan recalls, “ICMS stepped in, quickly assessing the situation and taking charge of coordinating the venue staff. Their ability to organise and streamline communication among the staff ensured that the conference ran smoothly.”
Looking ahead, Declan believes that IAPCO accreditation will continue to play a crucial role in driving innovation within the global meetings industry. “IAPCO and their accredited members will lead in the innovation of events and the integration of technologies.”
For those considering working with an IAPCO-accredited PCO, Declan’s advice is clear: “They will help you push your conference to evolve every year.” The CBAA has experienced firsthand the professionalism, innovative spirit and transformative impact of partnering with an IAPCO-accredited PCO.”